Manage calls efficiently

Cloud Call Management empowers teams to collaborate anytime, anywhere via multiple devices.

Route calls

Distribute calls to teams systematically. Personalize calls when needed. Call overflow and disaster recovery algorithm

Monitor calls

View call statuses in real-time. Participate via spy, whisper, barge when needed. Listen to call recordings.

Analyze calls

Measure call performance and gain insights into call patterns. Measure customer satisfaction and net promoter score.

Manage all text-based interactions all-in-one

Combined channels gives team a holistic view of customer issues.

Manage your chatbot

Multi-lingual, mixed languages Drag and drop customization

Manage your live chats

Live chat to ticket coversion Bot-to-human handoff integration

Manage your emails

Pipe emails from multiple sources into omnichannel ticketing

Manage your social media channels

Receive and respond to messages within a unified interface

Manage your mobile messaging channels

Receive and respond to messages within a unified interface

Track the interaction journey of customers

Identify the journey of a customer across multiple interaction channels

Collaborate internally

Work as a team and stay connected as closely as in the same room

Cooperate in virtual workspaces

Coordinate and share ideas in workspaces

Run virtual meetings

Integrate internal and third party video conference

Resolve issue as a team

Tag omnichannel ticket for internal resolution